Thank you for using our website. By using our website, registering or purchasing on our website, you are agreeing to these terms and conditions. Please read them carefully alongside our Privacy Notice

Terms of Sale

You agree to these terms when you purchase a product or service on or purchase items directly from Prompt Communications Limited or Prompt Inc. sales team.

Placing an Order

You may place an order for services on our website at any time.

We will send you an email to confirm the details of your order once your payment has been verified and your order has been processed.

Where appropriate you should be able to access the service/s by following the link/s displayed on the order confirmation. You will be able to login directly through the company website with the login and password provided.

Service Providers

All services will be supplied by the Prompt Communications Limited (company registration number 04775821) and Prompt Inc.


Payment for the Services will be taken through our secure, third-party payment provider. We will receive payment when our provider confirms that the transaction has been completed.


The price(s) of our services and products are displayed on our website. When an order is placed those prices are valid through the agreed upon/purchased service period. Unless stated otherwise, all prices displayed are inclusive of VAT. All prices are subject to change without prior notice.

Cancellations and Refunds

You may cancel any order for a product or service you have purchased within 14 days of placing an order – by contacting us at or calling us at +44 207 097 3129 with your request. You will receive a refund within 14 days of your request providing you have not accessed the services or used the product.

We consider that a service has been accessed when you’ve started an online course or have downloaded any content that is part of a service you have paid for.

If you are not happy with the service/s because for example you believe the service differs from what is stated on our website or because you can’t access the service, please contact us so we can try to put things right. If you are still unhappy with the service, we will consider your refund request in accordance with the Consumer Contracts Regulations.

Our Customer Care team is always pleased to assist you with your orders and respond to any queries. Please telephone +44 207 097 3129 or email :

Your rights to cancel and your rights to receive a refund may differ if you used a promotional code or other offer. Further details will be set out with the relevant offer.

Changes to Services

We will contact you if we make a significant change to a product or service we are providing to you. We reserve the right to edit or remove content, learning and offers available as part of subscription at any time.

Terminating Services

Prompt Communications Limited and/or Prompt Inc., reserves the right to suspend or terminate your access to services at any time, with or without notice or explanation, if it believes you fail to comply with these terms.

Age for placing an order

If you are under the age of eighteen, you must obtain parental consent to place an order on

You (and your parent/guardian if under eighteen) are deemed to accept these terms and conditions upon purchasing a service/product and are responsible for ensuring the details submitted are accurate.


Our Terms and Conditions are subject to change from time to time.

By using you agree to be bound by whichever version of the Terms and Conditions is published at such time.

Should we choose to change our Terms and Conditions, we will post the changes on this page. Where the changes are significant, we may email users with new details.

Governing Law

The Terms and Conditions as well as all issues regarding this website are governed by the laws of England and Wales and all disputes shall be determined exclusively by the English Courts.